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beansideTuesday, whoo! We made it through Monday!
We were of course, super busy, with me ending up at 63 calls for the day. As I mentioned topoisontaster, part of the issue is that I'm very goal oriented. I get the pt on my phone, my main job is to get them scheduled. I am very focused, on that (sometimes too much, I need to hit my quality scores better) and for that time on the phone, I am that patient's advocate. My job is to make sure that they get scheduled at the time they need for their test, and that it be scheduled correctly. I'm very comfortable with the tech, and my internet is super fast, so it doesn't slow me down. So I get through calls faster than some of my coworkers. Which is not to say that I'm not being kind and pleasant. Frequently, I have callers tell me that it was the highlight of their day to speak to me. Yesterday one called me the angel of her morning. Which was sweet of her. And 911 training means that I got pretty good (not 911 good, but good) at typing while I talk. So I am making pleasantries and letting them talk about their life/condition etc while I finish the documentation. It adds up to me doing anywhere between 10-25 calls more than the average.
Today, I was able to use another 4 of my bereavement hours to take off at 12 and go get dad's ashes. This will mean not driving while it's super busy. I mean, it's still going to suck, traffic will probably be a bit busy on the drive home. My sister had suggested that they mail his ashes home, but somehow that felt a touch disrespectful to me.
We're going to do a couple of things while we're out. Dropping off Dad's adult diapers and some of his Ensure and food off at the local food pantry at the Y is the big one. Once I get back, I'm going to head up and get my toes buffed and prettied. I decided that I deserved pretty toes.
I set up an appointment on Friday for Jess and my sister to go over and see the apartment that we're considering. Hopefully, they like it.
Okay, I'm going to keep it short today, because I need a shower before I go down and meet with the nice people at the crematorium. Everyone have a beautiful Tuesday!
We were of course, super busy, with me ending up at 63 calls for the day. As I mentioned to
poisontaster, part of the issue is that I'm very goal oriented. I get the pt on my phone, my main job is to get them scheduled. I am very focused, on that (sometimes too much, I need to hit my quality scores better) and for that time on the phone, I am that patient's advocate. My job is to make sure that they get scheduled at the time they need for their test, and that it be scheduled correctly. I'm very comfortable with the tech, and my internet is super fast, so it doesn't slow me down. So I get through calls faster than some of my coworkers. Which is not to say that I'm not being kind and pleasant. Frequently, I have callers tell me that it was the highlight of their day to speak to me. Yesterday one called me the angel of her morning. Which was sweet of her. And 911 training means that I got pretty good (not 911 good, but good) at typing while I talk. So I am making pleasantries and letting them talk about their life/condition etc while I finish the documentation. It adds up to me doing anywhere between 10-25 calls more than the average.Today, I was able to use another 4 of my bereavement hours to take off at 12 and go get dad's ashes. This will mean not driving while it's super busy. I mean, it's still going to suck, traffic will probably be a bit busy on the drive home. My sister had suggested that they mail his ashes home, but somehow that felt a touch disrespectful to me.
We're going to do a couple of things while we're out. Dropping off Dad's adult diapers and some of his Ensure and food off at the local food pantry at the Y is the big one. Once I get back, I'm going to head up and get my toes buffed and prettied. I decided that I deserved pretty toes.
I set up an appointment on Friday for Jess and my sister to go over and see the apartment that we're considering. Hopefully, they like it.
Okay, I'm going to keep it short today, because I need a shower before I go down and meet with the nice people at the crematorium. Everyone have a beautiful Tuesday!
