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beansideMy sleep this week has been annoying. Last night, I got to sleep just fine, then at 12am, I was awake! I finally dozed back off around 2:30ish, but there is definitely more coffee in my future. One cup just isn't going to do. it today.
My sister is awake because dad got her up at 4:30 and she couldn't go back to sleep. This is not making it a quiet, relaxing lead up to my day. Oh well. I'll have a 20 minute drive to relax on.
Yesterday, I felt like I did pretty well. A few mistakes, but nothing major. Calls went reasonably well, and it was good. Then I looked at my review and found a 2.4 out of 5. It's seriously making me not want to try.
I finally sent an email to my trainer and the shift manager, asking for advice. Because at this point, I feel like she's decided that I'm the fuck up, and she's specifically looking for things she can mark me down on. And I'm not saying that I'm perfect. I definitely fuck up. But for instance, on a call, I'll use every bit of caller control that I've got, and they still talk over me, and I get marked down for letting them walk all over me. But if my co-trainee has the same problem it's "You did your best. Good call." It's just annoying.
Yesterday, she was so intent on finding something that she misheard a caller and nearly made me send the wrong personnel. I clearly heard "residential burg alarm" and she somehow heard fire alarm. She started to make me change the protocol, until I clarified with the alarm company. And I feel like that's because she's started listening for mistakes alone.
We'll see what the head of training and the shift manager say. I'm hoping they have some suggestions, because it's really not helping me to learn and grow further. And I hear some of the other trainees having the same issues I am, or needing the same direction I do, but I'm the only one who's trainer is making a federal case out of it.
Today is payday at least, so that'll be nice. Got plans this weekend, so I'm looking forward to that.
Okay, time to go forth and get dressed. Everyone have a most excellent Wednesday!
My sister is awake because dad got her up at 4:30 and she couldn't go back to sleep. This is not making it a quiet, relaxing lead up to my day. Oh well. I'll have a 20 minute drive to relax on.
Yesterday, I felt like I did pretty well. A few mistakes, but nothing major. Calls went reasonably well, and it was good. Then I looked at my review and found a 2.4 out of 5. It's seriously making me not want to try.
I finally sent an email to my trainer and the shift manager, asking for advice. Because at this point, I feel like she's decided that I'm the fuck up, and she's specifically looking for things she can mark me down on. And I'm not saying that I'm perfect. I definitely fuck up. But for instance, on a call, I'll use every bit of caller control that I've got, and they still talk over me, and I get marked down for letting them walk all over me. But if my co-trainee has the same problem it's "You did your best. Good call." It's just annoying.
Yesterday, she was so intent on finding something that she misheard a caller and nearly made me send the wrong personnel. I clearly heard "residential burg alarm" and she somehow heard fire alarm. She started to make me change the protocol, until I clarified with the alarm company. And I feel like that's because she's started listening for mistakes alone.
We'll see what the head of training and the shift manager say. I'm hoping they have some suggestions, because it's really not helping me to learn and grow further. And I hear some of the other trainees having the same issues I am, or needing the same direction I do, but I'm the only one who's trainer is making a federal case out of it.
Today is payday at least, so that'll be nice. Got plans this weekend, so I'm looking forward to that.
Okay, time to go forth and get dressed. Everyone have a most excellent Wednesday!
no subject
Date: 2023-11-29 07:35 pm (UTC)I think you did right to contact the supervisor; it sounds like your trainer isn't doing a great job - which may be her own stuff/inability to be a good trainer, or a personality thing. but whatever, someone up the ladder needs to be aware of what's going on, and how it doesn't seem you're being treated fairly
congrats on getting to payday; do something fun for yourself