![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
beansideThis morning, I did not want to get up. I was a lump for a good ten minutes after my alarm went off. I finally crawled out of bed, but really, Do Not Want. It's supposed to be a hot and somewhat dreary day with storms later, so you know I'm thrilled. I'm doing the delivery updates today, so that'll be something to do.
Yesterday was the first day the other specialists got their offer letters. It seems like the pay is staying the same (whew!), but we'll probably be going on the phones. I've put in two resumes, one for Team Lead and one for Knowlege Specialist, which sounded interesting. I've already gotten a ping on the Specialist, so I have an interview for July 7 for that, I believe. We'll see how it goes. More jobs will be opening up, so I can put more resumes out. If I can possibly avoid it, I'm not going back on the phones full time.
I didn't mind taking escalations, but I don't want to be on the front line team. I worked too hard to get away from that. I mean, if I have to, I will. Fuck knows, I need the money. But I'm going to try very hard to get away from that.
I feel like right now, my life is revolving around this reorg, and I hate it. I hate that I'm always stressed out, worrying about what's going to come. I hate that I'm expected to work and do extra shit while it's going on, knowing that it probably won't change anything about my eventual destination. I'm tired of feeling this anxiety. I think this changeover is poorly planned and in all probability will fuck up everything. I don't think our jobs are going to get done, and I think in a year, we'll be right back where we started, but with worse customer ratings, and with a totally fucked up back office. Apparently they piloted the program in Spain, but the US is an entirely different type of market, and I just can't see it working here. Plus, we're going to have a TON of resignations over this. I am betting we lose about 20% of our staff at least. Which is going to make hold times worse and customers more pissed off.
Tomorrow's the big day when I get my offer letter. My meeting isn't until 3:00, so I get to sit the entire day and be anxious. It'll be awesome. I mean, I understand doing it in office, but damn, it's annoying.
Okay, time for me to get my ass in gear. Have a lovely Wednesday!
Yesterday was the first day the other specialists got their offer letters. It seems like the pay is staying the same (whew!), but we'll probably be going on the phones. I've put in two resumes, one for Team Lead and one for Knowlege Specialist, which sounded interesting. I've already gotten a ping on the Specialist, so I have an interview for July 7 for that, I believe. We'll see how it goes. More jobs will be opening up, so I can put more resumes out. If I can possibly avoid it, I'm not going back on the phones full time.
I didn't mind taking escalations, but I don't want to be on the front line team. I worked too hard to get away from that. I mean, if I have to, I will. Fuck knows, I need the money. But I'm going to try very hard to get away from that.
I feel like right now, my life is revolving around this reorg, and I hate it. I hate that I'm always stressed out, worrying about what's going to come. I hate that I'm expected to work and do extra shit while it's going on, knowing that it probably won't change anything about my eventual destination. I'm tired of feeling this anxiety. I think this changeover is poorly planned and in all probability will fuck up everything. I don't think our jobs are going to get done, and I think in a year, we'll be right back where we started, but with worse customer ratings, and with a totally fucked up back office. Apparently they piloted the program in Spain, but the US is an entirely different type of market, and I just can't see it working here. Plus, we're going to have a TON of resignations over this. I am betting we lose about 20% of our staff at least. Which is going to make hold times worse and customers more pissed off.
Tomorrow's the big day when I get my offer letter. My meeting isn't until 3:00, so I get to sit the entire day and be anxious. It'll be awesome. I mean, I understand doing it in office, but damn, it's annoying.
Okay, time for me to get my ass in gear. Have a lovely Wednesday!
no subject
Date: 2022-06-22 05:33 pm (UTC)no subject
Date: 2022-06-24 12:41 pm (UTC)