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It's Tuesday, and it's a long one. They moved the staff meeting to this afternoon, so for today, my hours will be 8am-6:30pm. It's been a long time since I did a 10 hour day. At least the last hour and a half will be sitting there drooling with my camera off. I also have my quality meeting this afternoon, which is always thrilling. I'm hitting all the other KPIs, but I struggle with Quality.
I'm not good at rote shit. I'll connect with the customer, and they'll have the best experience I can give them, and they'll get scheduled quickly and accurately, but I cannot remember to do the shit they want me to do. Like saying the customer's name three times. Just can't quite do it. I feel like a robot when I do. I don't always remember to recap, unless I feel that the patient needs it. I will verify the insurance, but I don't always say "any additional," unless the pt doesn't seem to know their insurance that well. My stuff is situational, and so my quality isn't as good as the rest of my stats. Fortunately, my actual bosses don't seem to give a flying fuck about it.
I actually got the stats from my manager yesterday, and everything was well within the green. I even got a compliment from the head of the call center about how good my stats were.
I haven't heard anything more about the interview, which is kind of annoying me. I know you're coordinating a lot of schedules, but it's been like 2 weeks. I will give it til next week before I ask again.
Tonight, Jess is making me more soup. This time, Broccoli Cheddar. I'm so excited! I love soup and bread for dinner. It just makes me happy.
Okay, time to get myself together and get ready for work. Everyone have a perfectly wonderful Tuesday!
I'm not good at rote shit. I'll connect with the customer, and they'll have the best experience I can give them, and they'll get scheduled quickly and accurately, but I cannot remember to do the shit they want me to do. Like saying the customer's name three times. Just can't quite do it. I feel like a robot when I do. I don't always remember to recap, unless I feel that the patient needs it. I will verify the insurance, but I don't always say "any additional," unless the pt doesn't seem to know their insurance that well. My stuff is situational, and so my quality isn't as good as the rest of my stats. Fortunately, my actual bosses don't seem to give a flying fuck about it.
I actually got the stats from my manager yesterday, and everything was well within the green. I even got a compliment from the head of the call center about how good my stats were.
I haven't heard anything more about the interview, which is kind of annoying me. I know you're coordinating a lot of schedules, but it's been like 2 weeks. I will give it til next week before I ask again.
Tonight, Jess is making me more soup. This time, Broccoli Cheddar. I'm so excited! I love soup and bread for dinner. It just makes me happy.
Okay, time to get myself together and get ready for work. Everyone have a perfectly wonderful Tuesday!
