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beansideHump Day! We are at the halfway mark of the week! I'm not really counting because of the job, more because of them sending dad home. I'm really not looking forward to that. My sister went over to watch him do his therapy, but he's gotten a little illness of some sort. Had a little fever yesterday morning, and just felt kind of blah. They did xrays and labs, so we'll see what's going on. Hopefully, it's just a little cold and passes quickly. I'm not quite sure what we're doing this week with him, because we have games tonight through Friday, which would make it very tough to get up to the rehab and back after work. I could go super early, but he'll still be asleep, so I don't know if that's really viable. I have no idea what I'm going to do. I don't really want to reschedule any of the games, because scheduling is always such a challenge anyway. He might have to go visitor free one night? I'll be up there on Saturday to pick up his clothes and stuff, so it's possible I just won't see him til then.
Work went well yesterday. It's kind of a weird training class. The other trainee has been there for a few weeks, mostly taking the insurance classes and the stuff I'll start next week. But she's been observing for longer than I have. What'll happen is that we'll both watch and get some information this week. Then, next week, she'll start controlling the trainer's screen, during calls, and I'll be going into insurance class. I have so many classes to do. A week and some change of insurances, then a week of training on their software, Epic. Once that's done, I get Patient Access training, and then I'm back to listening to calls, and eventually starting to control the screen, and finally taking calls.
I'm looking forward to learning more. Right now, it's just learning the rhythm, and seeing what the scheduling looks like, which is cool. I'm learning what the quality team is looking for, and how to use some or the ancillary tools. It all is a little confusing at the moment of course. I kind of feel like it might have been a good idea to do the Epic training first, then let me listen to calls?
I'm slowly starting to understand, though. And I'm taking notes and doing my best to pay attention.
ION, it sounds like since I left, IKEA has continued it's tailspin. The Deputy Manager at the call center who started the bullshit "everyone knows everyone's Job" and advised my team to apply for team lead? Yeah, he was fired. A handful of other managers have left, either by quitting or being fired. Two of the specialists were suspended without pay and declined to come back at the end of their suspension. It sounds like a complete and utter shitshow, and I'm so glad I got out when I did. Everyone I keep in touch with is miserable. No one wants to be there.
I unsurprisingly missed this yesterday, so today you get two!
Sushi Burritos! There's a place near us that has a Hawaian Dragon roll. It's cucumber, shrimp tempura, faux crab, pineapples and spicy mayo. Good lord, it's tasty! I could eat two easily.
My office. In the three years I worked from home for IKEA, I slowly built my office to be exactly how I wanted it. From a cheap desk in the corner to a very nice hardwood desk, with my Minnie Ears from Disney mounted above the monitors, and the painting I chose from Great Big Canvas. It's all the way I want it. I'd like to clear out some of the junk on the other side of the room, but I'll deal for now, and clear it a little at a time. The next big step is a new chair. The one I have was fine for IKEA, where I wasn't chained to the desk, and could get up every so often, but since I'm going to be taking calls, I'll be sitting, and it's not good for any long stretch. My back was so pissed last night, and is still a little cranky this morning. My tax refund is supposed to come through tomorrow, so I'll be ordering one then. Possibly, depending on what time they send dad home on Saturday, I'll go hunting.
Everyone have a wonderful Wednesday!
Work went well yesterday. It's kind of a weird training class. The other trainee has been there for a few weeks, mostly taking the insurance classes and the stuff I'll start next week. But she's been observing for longer than I have. What'll happen is that we'll both watch and get some information this week. Then, next week, she'll start controlling the trainer's screen, during calls, and I'll be going into insurance class. I have so many classes to do. A week and some change of insurances, then a week of training on their software, Epic. Once that's done, I get Patient Access training, and then I'm back to listening to calls, and eventually starting to control the screen, and finally taking calls.
I'm looking forward to learning more. Right now, it's just learning the rhythm, and seeing what the scheduling looks like, which is cool. I'm learning what the quality team is looking for, and how to use some or the ancillary tools. It all is a little confusing at the moment of course. I kind of feel like it might have been a good idea to do the Epic training first, then let me listen to calls?
I'm slowly starting to understand, though. And I'm taking notes and doing my best to pay attention.
ION, it sounds like since I left, IKEA has continued it's tailspin. The Deputy Manager at the call center who started the bullshit "everyone knows everyone's Job" and advised my team to apply for team lead? Yeah, he was fired. A handful of other managers have left, either by quitting or being fired. Two of the specialists were suspended without pay and declined to come back at the end of their suspension. It sounds like a complete and utter shitshow, and I'm so glad I got out when I did. Everyone I keep in touch with is miserable. No one wants to be there.
I unsurprisingly missed this yesterday, so today you get two!
Sushi Burritos! There's a place near us that has a Hawaian Dragon roll. It's cucumber, shrimp tempura, faux crab, pineapples and spicy mayo. Good lord, it's tasty! I could eat two easily.
My office. In the three years I worked from home for IKEA, I slowly built my office to be exactly how I wanted it. From a cheap desk in the corner to a very nice hardwood desk, with my Minnie Ears from Disney mounted above the monitors, and the painting I chose from Great Big Canvas. It's all the way I want it. I'd like to clear out some of the junk on the other side of the room, but I'll deal for now, and clear it a little at a time. The next big step is a new chair. The one I have was fine for IKEA, where I wasn't chained to the desk, and could get up every so often, but since I'm going to be taking calls, I'll be sitting, and it's not good for any long stretch. My back was so pissed last night, and is still a little cranky this morning. My tax refund is supposed to come through tomorrow, so I'll be ordering one then. Possibly, depending on what time they send dad home on Saturday, I'll go hunting.
Everyone have a wonderful Wednesday!
