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We survived Monday, y'all! We were busy as hell most of the day. I barely had a second to breathe between calls. Only took 53, because I had some long ones in there. Also, I was lightly drugged, as the shoulder was pissed off, so that may have slowed me down a bit, too.
Despite tbe busy, it was a good day for my ego. First, my manager emailed me my April stats. Just for the last couple of weeks of the month. They were well within the levels they want from people who have been there for a while. From me, they currently want 30 calls a day and a hold time and after call work of 3 minutes. Mine came in at 40 calls average and hold time of 1:50 and after call work of 1:29. She also mailed them to her manager and the site manager. Within five minutes, I had two congratulatory emails from them, which had me preening.
Then, after lunch, I took a call from a very sweet gentleman. I did my normal schtick, and chatted while I made his appointment. And when I asked if there was anything else I could do for him, he asked for a supervisor so he could tell them how wonderful I was. I got a supervisor for him, and wished him a good day, then moved on.
About fifteen minutes later, a blast email goes out to the whole site, telling everyone that "One of their newest friends decided to make waves in the best possible way." It was from the manager who's excited that I play D&D and would like me to DM a game for the call center and included a meme about "They laughed when I pulled out my dice--Nat 20."
I'd seen the emails of praise for people before, but it did not occur to me that the same would happen in this case. My coworkers replied all telling me that I did a great job. Then another email came in, this with a certificate and a link to the front page of the intranet, where my compliment had been posted.
At about this point, I considered climbing under the desk, because that was a lot. Having come from the shitshow that was 911, it was definitely surprising.
Next week, I have three meetings. My 90 day check in, my first meeting with the Quality team and my April 1 on 1. This of course, means that I have to wear a bra repeatedly, which is somewhat uncomfortable with the shoulder, but I shall deal.
Tomorrow, I have to get up super early for the Ortho. I'm still waiting to see if my sister can go in late so Jess can come with me. Hopefully, her boss will email her today.
I'm nervous about the appointment. I'm hoping he's nice and that he'll understand that I can't commit to immediate surgery. It's going to have to be in June at the earliest, or possibly even later, depending on how much time I'll need to take off from work. I currently have 20 hours of PTO, which I can't take for another week until I've been there 90days. I figure if I can push it to June, I'll have 30 hours, which is slightly better? If I'm going to need a lot of time off, I'm going to have to wait til September, when I can take short term disability.
But I won't know anything until tomorrow, so I'm going to try to put it out of my mind until then.
Everyone have an excellent Tuesday!
Despite tbe busy, it was a good day for my ego. First, my manager emailed me my April stats. Just for the last couple of weeks of the month. They were well within the levels they want from people who have been there for a while. From me, they currently want 30 calls a day and a hold time and after call work of 3 minutes. Mine came in at 40 calls average and hold time of 1:50 and after call work of 1:29. She also mailed them to her manager and the site manager. Within five minutes, I had two congratulatory emails from them, which had me preening.
Then, after lunch, I took a call from a very sweet gentleman. I did my normal schtick, and chatted while I made his appointment. And when I asked if there was anything else I could do for him, he asked for a supervisor so he could tell them how wonderful I was. I got a supervisor for him, and wished him a good day, then moved on.
About fifteen minutes later, a blast email goes out to the whole site, telling everyone that "One of their newest friends decided to make waves in the best possible way." It was from the manager who's excited that I play D&D and would like me to DM a game for the call center and included a meme about "They laughed when I pulled out my dice--Nat 20."
I'd seen the emails of praise for people before, but it did not occur to me that the same would happen in this case. My coworkers replied all telling me that I did a great job. Then another email came in, this with a certificate and a link to the front page of the intranet, where my compliment had been posted.
At about this point, I considered climbing under the desk, because that was a lot. Having come from the shitshow that was 911, it was definitely surprising.
Next week, I have three meetings. My 90 day check in, my first meeting with the Quality team and my April 1 on 1. This of course, means that I have to wear a bra repeatedly, which is somewhat uncomfortable with the shoulder, but I shall deal.
Tomorrow, I have to get up super early for the Ortho. I'm still waiting to see if my sister can go in late so Jess can come with me. Hopefully, her boss will email her today.
I'm nervous about the appointment. I'm hoping he's nice and that he'll understand that I can't commit to immediate surgery. It's going to have to be in June at the earliest, or possibly even later, depending on how much time I'll need to take off from work. I currently have 20 hours of PTO, which I can't take for another week until I've been there 90days. I figure if I can push it to June, I'll have 30 hours, which is slightly better? If I'm going to need a lot of time off, I'm going to have to wait til September, when I can take short term disability.
But I won't know anything until tomorrow, so I'm going to try to put it out of my mind until then.
Everyone have an excellent Tuesday!
